Center Stage

I recently went to a sold-out Travis Porter concert at Center Stage and I was incredibly disappointed with how they handled the crowd at the event. Surprisingly there were plenty of open seats and I know of others that wanted to attend but were told that they were sold out.
I didn't particularly like the layout of the lobby and the parking deck seems as if it could collapse at any moment. Full size pickup trucks will have a time moving around in the parking deck, the signs are misleading and if you are not careful while trying to find a parking space, you could find yourself on the exit path instead of moving up to find an opened space
The event staff and security was very rude in the way they treated the family and friends of the Travis Porter crew. This was the most un-organized event I had ever attended and do not plan to attend another one if it is located at the Center Stage. After the concert they tried to move everyone out and then they brought the family and friends back into the room without any information as to the reason why they were doing that. After waiting for about an hour, they finally formed a line which was to take pictures with Travis Porter. No information about where the pictures would be located for purchases or downloaded. Then later we found out that the Travis Porter team had to pay $800.00 for the band and $500.00 for two $5.00 cords that they said were missing. Travis Porter is a young up and coming, unsigned group, ages 18-20 and is trying to make a living on a limited budget. This hidden cost really hurts their budget, and provided very little profit.
The sound in the place was not that great, perhaps because this is auditorium which is nothing more than a concrete box with theater seating, so the acoustics aren’t really that good, so they could have eliminated the band and I think DJ Tec Nek could have provided the music, which would have sounded somewhat better. There should have been an area marked off for family, friends and guest pass customers. I know, threatening people generally does not produce good results, so this is not meant to be in that manner, but more or less a letter of concern and lesson learned. There should always be proper accountability and justification for actions committed by your staff and crew, generally because organizations of all sorts are geared to providing the best quality service to the consumer/customer. I realize that mistakes happen, and I am not blaming anyone and I am sure it’s a rare problem, but it happened; for whatever reason, now let’s find out how it can best be resolved for future events.