DeKalb Farmers Market

"THERE IS a pattern of Dekalb Farmers Market (policy) to confront customers who have legitimate requests for reconciling issues: accost them and send in a para military like employee(s) to intimidate. If you approach the Market in a calm fashion to re mediate poor service or product or just a common exchange the training of the staff is not 'customer" first but the market interests.
The Market has always been an attraction for me and my family but my sister was a "victim" of the customer service policies of the Dekalb Farmers Market, confront and intimidate. She came to exchange a product was taken to a "holding area" after being literally accosted by the "para-militaristic" security guards, (more than one) She is 60 years old and 5'5" tall. Her shoulder tendons were torn, she was dragged throuhgh the market and isolated until police arrived. She was not allowed to phone her family, other employees (female) were told emphatically to ignore her when she asked for help. She was so traumatized that upon the official Dekalb police arrival they asked what could have provoked such treatment. She has had to have surgery and psychological counseling all over a bag of tea that she calmly asked to exchange and was ultimately willing to forego to complete her shopping.
The Market is a community focal point but is run by Ownership whose philosophy is to intimidate; this is not an isolated incident in respect to reconciling customer concerns there is a pattern. Of course, we'll be suing (though litigation is not going to satisfy what is lost) but it will bring to bear accountability and awareness for those who come unwittingly to the "Community" food center."

I love so many things about the DFM--freshness, quality ingredients, variety, & value. But today the unthinkable happened: A LARGE LIVE COCKROACH was inside the bag of bread I purchased from the DFM. If this weren't gross enough, we didn't spot it til we'd eaten 3 slices.

Sorry, DFM--I'm reporting this to the Dekalb Heath Dept. I'm over 50 & have never found a roach in food purchased at a grocery store.