| Claim this venue
This is the first time I have ever written a complaint but it has to be done! During my "last" trip to DFM this Saturday I experienced rude customer service, groceries damaged by poor careless packing, and a parking ticket! A $50 ticket marked for "restricted parking" written at 6:14. I had only left my car two minuets before this (I sent a text to my husband asking him if he wanted anything at 6:12) and my vehicle was parked behind and next to another vehicle, there was also not one sign stating any parking restrictions. I am shocked and saddened to see this place go from what once was a husband and wife operation to one that is now more concerned about ticketing their customers. I read other concerns on here about the decline of DFM and i do hope that DFM takes our concerns and makes some changes.
** I am still unsure of how an off duty contracted officer can write a Dekalb county ticket on private property**
"THERE IS a pattern of Dekalb Farmers Market (policy) to confront customers who have legitimate requests for reconciling issues: accost them and send in a para military like employee(s) to intimidate. If you approach the Market in a calm fashion to re mediate poor service or product or just a common exchange the training of the staff is not 'customer" first but the market interests.
The Market has always been an attraction for me and my family but my sister was a "victim" of the customer service policies of the Dekalb Farmers Market, confront and intimidate. She came to exchange a product was taken to a "holding area" after being literally accosted by the "para-militaristic" security guards, (more than one) She is 60 years old and 5'5" tall. Her shoulder tendons were torn, she was dragged throuhgh the market and isolated until police arrived. She was not allowed to phone her family, other employees (female) were told emphatically to ignore her when she asked for help. She was so traumatized that upon the official Dekalb police arrival they asked what could have provoked such treatment. She has had to have surgery and psychological counseling all over a bag of tea that she calmly asked to exchange and was ultimately willing to forego to complete her shopping.
The Market is a community focal point but is run by Ownership whose philosophy is to intimidate; this is not an isolated incident in respect to reconciling customer concerns there is a pattern. Of course, we'll be suing (though litigation is not going to satisfy what is lost) but it will bring to bear accountability and awareness for those who come unwittingly to the "Community" food center."
I love so many things about the DFM--freshness, quality ingredients, variety, & value. But today the unthinkable happened: A LARGE LIVE COCKROACH was inside the bag of bread I purchased from the DFM. If this weren't gross enough, we didn't spot it til we'd eaten 3 slices.
Sorry, DFM--I'm reporting this to the Dekalb Heath Dept. I'm over 50 & have never found a roach in food purchased at a grocery store.
© 2013 Cox Media Group. By using this website,
View mobile site
Already have an account? Sign In
We have sent you a confirmation email. Please check your email and click on the link to activate your account.
We look forward to seeing you frequently. Visit us and sign in to update your profile, receive the latest news and keep up to date with mobile alerts.
Don't worry, it happens. We'll send you a link to create a new password.
We have sent you an email with a link to change your password.
We've sent an email with instructions to create a new password. Your existing password has not been changed.
To sign in you must verify your email address. Fill out the form below and we'll send you an email to verify.
Check your email for a link to verify your email address.